Refund Policy

1. Scope

This Policy applies to Tez subscriptions purchased through Paddle. Paddle is the authorized reseller and merchant of record for these transactions. Paddle handles payment collection, taxes, invoices, cancellations, and refunds.

2. Paddle refund policy

All refund eligibility, requests, decisions, and processing for purchases made through Paddle are governed by the Paddle Refund Policy and the Paddle Buyer Terms. We apply Paddle’s policy without additional Tez-specific qualifiers, exclusions, or exceptions.

3. Requesting a refund

Use the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email, use the support link in your receipt or Tez billing page, or visit Paddle Buyer Support and choose the refund option.

Paddle reviews refund requests under its published policy and applicable consumer law. Approved refunds are returned to the original payment method where possible. Access connected to a refunded transaction may end when the refund is issued.

4. Cancelling a subscription

You may cancel a subscription through Tez billing controls or Paddle’s buyer portal. Cancellation takes effect at the end of the current billing period, and Paddle will not charge another renewal after cancellation. Cancellation and refund requests remain subject to Paddle’s published policies.

5. Contact

For help locating your Paddle transaction or subscription-management link, contact billing@tezworks.com. Refund requests should be submitted directly to Paddle using the methods above.

Billing correspondence may be sent to NXO Group Private Limited, 2nd Floor, Core 1, PACIFICA TECH PARK, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu 600130, India.