Terms of Service

1. Agreement and provider

These Terms of Service govern access to and use of Tez, including its websites, applications, workspaces, projects, tasks, requests, approvals, chat, notes, goals, reports, files, and related services.

Tez Works is a product of NXO Group Private Limited. The Tez service is provided by NXO Group Private Limited (“NXO”, “Tez”, “we”, “us”, or “our”), with its business address at 2nd Floor, Core 1, PACIFICA TECH PARK, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu 600130, India. By creating an account, accepting an order form, or using Tez, you agree to these Terms, our Privacy Policy, and our Refund Policy.

If you use Tez for a company or other organization, you confirm that you have authority to bind that organization. A signed order form may contain additional terms. If it conflicts with these Terms, the signed order form controls only for that conflict.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract. You must provide accurate information, keep it current, protect your credentials, and promptly notify support@tezworks.com of suspected unauthorized access.

You are responsible for activity under your account unless it results from our breach of these Terms. Organization administrators may invite or remove users, assign roles, manage workspace content, configure integrations, change plans, and control access on behalf of their organization.

3. Right to use Tez

Subject to these Terms and payment of applicable charges, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use Tez for your organization’s internal business purposes during the applicable subscription or free-plan period.

Your plan determines the available limits, features, storage, and support. You may not sell, lease, sublicense, or provide Tez as a service bureau unless we agree in writing.

4. Customer content

You and your organization retain ownership of the information, files, messages, tasks, projects, notes, requests, approvals, goals, and other content submitted to Tez (“Customer Content”).

You grant us and our service providers a worldwide, limited licence to host, copy, process, transmit, display, back up, and otherwise handle Customer Content only as necessary to provide, secure, support, and improve Tez, comply with law, and follow authorized instructions.

You are responsible for Customer Content, including its accuracy, legality, and the rights and notices required to submit it. Organization administrators are responsible for deciding who may access, edit, export, or remove Customer Content.

5. Acceptable use

You must not, and must not help anyone else to:

• use Tez unlawfully, fraudulently, or to infringe another person’s rights;
• upload malware, harmful code, unlawful content, or content you do not have the right to use;
• gain unauthorized access, probe security, bypass plan limits, or interfere with the service;
• access another customer’s data or use automated means that create unreasonable load;
• reverse engineer, copy, modify, or create derivative works from Tez except where law does not permit that restriction;
• use Tez to send spam, harassment, threats, or deceptive communications; or
• remove proprietary notices or misrepresent your relationship with NXO.

6. Our intellectual property

Tez, its software, design, documentation, trademarks, and related technology are owned by NXO or its licensors. Except for the limited right to use Tez under these Terms, no intellectual-property rights are transferred to you.

If you provide suggestions or feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

7. Plans, billing, and renewal

Current self-service plan details and prices are shown on our Pricing page and confirmed before checkout. Paid plans are billed by active paid seats; read-only users are free where stated. Taxes may be added based on the billing location and applicable law.

For self-service paid subscriptions, Paddle acts as the authorized reseller and merchant of record. The purchase transaction, payment collection, invoice, applicable taxes, renewal, cancellation, and payment refund are also subject to the Paddle Buyer Terms. Enterprise or invoiced arrangements may instead be governed by a signed order form.

Subscriptions renew automatically for the same billing period unless cancelled before renewal. By starting a paid subscription, an authorized administrator permits Paddle to collect recurring charges. We may change prices with reasonable advance notice, with a change normally applying at the next renewal unless you agree otherwise.

8. Trials, plan changes, and cancellation

If we offer a trial, its duration, included access, and payment requirements will be shown before it begins. Cancel before the trial ends to avoid a charge where a payment method is required.

Authorized administrators may change or cancel a plan through Tez billing controls or Paddle’s buyer portal. Upgrades and paid-seat increases are normally prorated immediately. Downgrades are normally reflected through the next billing-period calculation. The exact amount and timing shown before confirmation control.

Cancellation takes effect at the end of the current paid period unless an order form or mandatory law says otherwise. You retain paid access until then and will not be charged for a later renewal. Refunds are governed by our Refund Policy and, for Paddle transactions, Paddle’s applicable terms.

9. Confidentiality, privacy, and security

Each party will use reasonable care to protect the other party’s non-public confidential information and will use it only to perform or receive the service, exercise legal rights, or comply with law. This duty does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.

Our Privacy Policy explains how we handle personal information. You remain responsible for configuring roles, permissions, integrations, and sharing settings appropriate for your organization. No online service can guarantee absolute security.

10. Third-party services

Tez may allow an organization to connect third-party services. Their terms and privacy practices govern their services. We are not responsible for third-party services, data handled by them, or changes they make, but this does not reduce our responsibility for our own obligations.

11. Availability, support, and changes

We use reasonable efforts to keep Tez available and secure, but we do not promise uninterrupted or error-free operation. Maintenance, security events, internet failures, third-party outages, and circumstances beyond our reasonable control may affect availability.

We may improve, replace, or discontinue features. We will take reasonable steps to avoid material disruption and, where practical, give advance notice of a material reduction to paid functionality. Any specific service level applies only if stated in a signed order form.

12. Suspension, termination, and data

We may restrict or suspend access when reasonably necessary to address a security risk, unlawful use, non-payment, material breach, suspected fraud, or harm to Tez or others. Where practical, we will give notice and a reasonable opportunity to resolve the issue.

Either party may terminate for a material breach that is not cured within 30 days after written notice, or immediately if the breach cannot be cured, the other party becomes insolvent, or continued performance would be unlawful. Organization administrators should export needed data before access ends. We handle remaining Customer Content according to the Privacy Policy, applicable law, and any signed order form.

Terms that by their nature should continue after termination—including payment obligations, confidentiality, ownership, disclaimers, liability limits, indemnity, and dispute terms—will survive.

13. Warranties and disclaimers

We warrant that we will provide Tez with reasonable skill and care. Except for that express promise and to the maximum extent permitted by law, Tez is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and do not guarantee that Tez will meet every requirement or prevent every loss.

Nothing in these Terms limits a warranty or consumer right that cannot lawfully be excluded.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, or business opportunity, arising from these Terms or Tez, even if advised that the loss was possible.

NXO’s total aggregate liability arising from these Terms or Tez will not exceed the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim. For a free account, NXO’s total aggregate liability will not exceed INR 10,000.

These exclusions and limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, payment obligations, misuse of intellectual property, breach of confidentiality, indemnity obligations, or any liability that cannot lawfully be excluded or limited.

15. Indemnity

Your organization will defend and indemnify NXO and its personnel against third-party claims, damages, and reasonable costs arising from Customer Content, your organization’s unlawful use of Tez, or a material breach of Sections 4 or 5, except to the extent caused by NXO’s breach, negligence, or wilful misconduct. We will provide prompt notice and reasonable cooperation, and you may control the defence subject to our right to participate.

16. Governing law and disputes

These Terms and any non-contractual dispute relating to Tez are governed by the laws of India, without regard to conflict-of-law rules. Before filing a claim, each party will make a good-faith effort to resolve the dispute through written notice and discussion for at least 30 days.

Subject to mandatory law, the courts located in Chennai, Tamil Nadu, India will have exclusive jurisdiction. Disputes concerning a Paddle purchase transaction remain subject to the dispute provisions in the Paddle Buyer Terms.

17. Changes to these Terms

We may update these Terms to reflect changes to Tez, our business, or the law. We will post the revised date and give reasonable advance notice of a material change through Tez, email, or our website. If you do not agree, you may stop using Tez and cancel before the change takes effect. Continued use after the effective date means you accept the revised Terms.

18. General terms

Neither party may assign these Terms without the other party’s consent, except in connection with a merger, reorganization, sale of substantially all assets, or transfer to an affiliate that can perform the obligations. Neither party is liable for delay caused by circumstances beyond reasonable control.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a right is not a waiver. These Terms, the Privacy Policy, Refund Policy, applicable order form, and terms incorporated by reference form the entire agreement about Tez. They do not create a partnership, agency, employment, or joint venture.

19. Contact and notices

Legal questions and notices may be sent to legal@tezworks.com or by post to NXO Group Private Limited, 2nd Floor, Core 1, PACIFICA TECH PARK, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu 600130, India. We may send operational or legal notices to the email address associated with your account.